At Lucky789, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use it, and the rights you have over your own information.
This Privacy Policy ("Policy") is issued by Lucky789 ("Lucky789," "we," "us," or "our") and applies to all personal data collected through the Lucky789 website at lucky789.cc, the Lucky789 mobile application, and any related services, features, or communications (collectively, the "Platform").
This Policy governs how Lucky789 collects, processes, stores, shares, and protects the personal information of all users, including registered players, visitors, and any other individuals who interact with the Platform. It applies regardless of whether you access Lucky789 from Metro Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines.
Lucky789 is committed to handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and Lucky789.
Lucky789 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud detection, platform optimization |
| Usage Data | Pages visited, links clicked, features used, time spent on Platform | Analytics, product improvement, personalization |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
Lucky789 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your race, religion, political opinions, or health data unless directly relevant to a responsible gaming self-assessment you voluntarily complete.
Lucky789 collects your personal data through the following methods:
Lucky789 uses the personal data we collect only for legitimate, specified purposes. We will never use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, Lucky789 processes your personal data on the following lawful bases:
Lucky789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances and only to the extent necessary:
Lucky789 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods are as follows:
Upon expiry of the applicable retention period, Lucky789 will securely delete or anonymize your personal data such that it can no longer be associated with you as an individual.
Lucky789 implements robust technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
Lucky789 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data that helps us improve our services. The types of cookies we use are described below:
You can manage your cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the Lucky789 Platform. Disabling analytics or marketing cookies will not affect your core gaming experience.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Lucky789. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.
In accordance with Philippine gaming regulations, Lucky789 requires all players to be at least 21 years of age. Age verification is a mandatory step in the Lucky789 registration and KYC process. We use industry-standard verification tools to confirm the age and identity of all registered players.
If Lucky789 discovers that personal data has been collected from an individual under the age of 21 — whether through misrepresentation during registration or any other means — we will take immediate steps to delete that data, close the associated account, and refund any net deposits made by the underage user. Any winnings accumulated by an underage player will be forfeited.
If you are a parent or guardian and believe that your child may have registered on the Lucky789 Platform, please contact our support team immediately.
Lucky789's primary operations are based in the Philippines, and we endeavour to store and process player data within the country wherever possible. However, some of our third-party service providers — including game software providers and cloud infrastructure partners — may be located in other countries.
Where personal data is transferred outside the Philippines, Lucky789 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses, data processing agreements, and adherence to internationally recognized data protection frameworks.
By using the Lucky789 Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the delivery of services, subject to the protections described in this Policy.
Lucky789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email and/or a prominent notice on the Platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the Lucky789 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Lucky789 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy legislation. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our DPO through the following channel:
Lucky789 will acknowledge all privacy-related requests within five (5) business days and aim to resolve them within fifteen (15) business days. For complex requests, we may require up to thirty (30) business days and will notify you accordingly.
If you are not satisfied with Lucky789's response to your privacy request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For guidance on how to file a complaint, please visit the NPC's official resources or refer to our FAQ page for step-by-step assistance.
Your Data, Protected
Privacy isn't just a policy document at Lucky789 — it's built into every layer of the platform, from the moment you sign up to your last withdrawal.
Every piece of data transmitted between your device and Lucky789's servers is protected by bank-grade 256-bit SSL encryption. Your account credentials, payment details, and personal information are never sent in plain text.
Lucky789 does not sell, rent, or trade your personal information to advertisers or data brokers — ever. Your data is used solely to deliver and improve the Lucky789 experience for you as a Filipino player.
Lucky789 operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission. Your rights as a Filipino data subject are fully respected and upheld.
Request access, correction, or deletion of your Lucky789 account data at any time. Our dedicated Data Protection Officer is on hand to process your request promptly and transparently — no runaround, no delays.
Lucky789 uses cookies only for essential platform functions, analytics, and — with your consent — relevant promotions. You are always in control of your cookie preferences through your browser settings.
Your deposited funds are held in accounts completely separate from Lucky789's operational finances. This means your money is protected regardless of Lucky789's business circumstances — your balance is always yours.
Play With Confidence
Now that you understand how Lucky789 protects your personal data, you can play with full confidence. Join thousands of Filipino players who trust Lucky789 for secure, fair, and responsible online gaming. Must be 21 or older to register.